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COMPLAINT FORM

 

 

 

 

 

Better Business Bureau serving Alaska, Oregon & Western Washington

 

 

 

 

Your privacy is important to us. Our privacy policy can be found at www.bbb.org or by contacting us.

 

 

With Trust

Your Better Business Bureau recommends filing your complaint online at www.bbb.org.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

IMPORTANT: COMPLETE ALL FOUR SECTIONS

 

 

 

COMPANY NAME

 

CONSUMER NAME

 

 

1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

COMPANY ADDRESS, CITY, STATE, ZIP

CONSUMER ADDRESS, CITY, STATE, ZIP

 

 

 

 

 

 

 

 

 

COMPANY EMAIL

 

CONSUMER EMAIL

 

 

 

 

 

 

 

 

 

 

COMPANY PHONE #

 

CONSUMER HOME PHONE #

 

CONSUMER WORK PHONE #

 

 

 

 

 

 

 

 

 

2

DATE PROBLEM OCCURRED

 

DATE(S) YOU COMPLAINED TO

 

TO WHOM:

 

 

 

 

CO.

 

 

 

 

 

 

 

 

 

 

 

 

PRODUCT/SERVICE

 

BRAND NAME

 

MODEL NAME OR NO.

 

 

 

 

 

 

 

 

ORDER, CONTRACT, ACCOUNT # (if applicable)

IF ADVERTISING INVOLVED, WHERE/WHEN

 

 

 

 

 

 

 

 

AMOUNT INVOLVED

 

NAME OF SALESPERSON

 

 

$:

 

 

 

 

 

 

 

3

WHAT IS YOUR COMPLAINT? If you have any relevant documents such as contracts, receipts, or cancelled checks, please include a copy.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4

WHAT IS THE EXACT ADJUSTMENT YOU ARE REQUESTING FROM THE COMPANY?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

TO THE CUSTOMER: MAIL THIS

 

 

 

 

 

 

COMPLETED AND SIGNED FORM

CUSTOMER SIGNATURE

 

 

 

BACK TO YOUR BBB. YOUR

 

 

 

 

 

 

SIGNATURE GIVES BBB

 

 

 

 

 

 

 

 

 

 

 

 

PERMISSION TO RELEASE THIS

DATE

 

 

 

 

 

INFORMATION TO REGULATORY

 

 

 

 

 

 

 

 

 

 

 

AUTHORITIES AS NECESSARY.

 

 

 

 

 

P.O.Box 1000 DuPont, WA 98327

Alaska: (907)562-0704 Oregon: (503)212-3022 Washington: (206)431-2222 or (253)830-2924 Fax: (206)431-2200

The text of your complaint will be publicly posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. BBB may edit your complaint to protect privacy rights and to remove inappropriate language.

Common mistakes

Filing a complaint with the Better Business Bureau (BBB) can be an effective way to address issues with a business. However, many individuals make mistakes when completing the BBB complaint form that can hinder the resolution process. One common error is providing insufficient details about the complaint. A vague description may lead to confusion and delay in the investigation. It is essential to clearly outline the issue, including specific dates, transactions, and interactions with the business.

Another frequent mistake is failing to include relevant documentation. Supporting evidence, such as receipts, emails, or photographs, can significantly strengthen a complaint. Without this information, the BBB may struggle to validate the claims made. It is advisable to gather all pertinent documents before submitting the form to ensure a comprehensive presentation of the case.

People also tend to overlook the importance of selecting the correct category for their complaint. The BBB has various categories to help direct complaints to the appropriate business sector. Choosing the wrong category can result in delays or misdirection of the complaint. Carefully reviewing the options and selecting the most relevant category will facilitate a more efficient resolution process.

Lastly, individuals often neglect to provide their contact information accurately. The BBB may need to reach out for clarification or additional information. If the contact details are incorrect or incomplete, communication can break down, leaving the complaint unresolved. Ensuring that all contact information is accurate and up to date is crucial for effective follow-up.

Dos and Don'ts

When filling out the BBB Complaint form, it’s important to approach the process thoughtfully. Here’s a helpful list of dos and don’ts to guide you.

  • Do provide clear and concise information about your complaint.
  • Do include all relevant details, such as dates, names, and specific incidents.
  • Do keep your tone professional and respectful throughout the form.
  • Don't include any personal information that isn’t necessary, like your Social Security number.
  • Don't use inflammatory language or make personal attacks against the business.
  • Don't forget to proofread your submission for any spelling or grammatical errors.

Following these guidelines can help ensure your complaint is taken seriously and addressed promptly. Clear communication is key in resolving disputes effectively.

Similar forms

The BBB Complaint form serves as a valuable tool for consumers to voice their concerns about businesses. However, it shares similarities with several other documents designed for reporting issues or seeking resolutions. Here are nine documents that are comparable to the BBB Complaint form:

  • Consumer Complaint Form: This form is often used by various consumer protection agencies to collect information about grievances related to goods or services. Like the BBB form, it aims to facilitate resolution between consumers and businesses.
  • Product Recall Notice: When a product poses a risk, a recall notice is issued. This document informs consumers about the issue and provides steps for returning or exchanging the product, similar to how a complaint form seeks to address consumer concerns.
  • Warranty Claim Form: This form allows consumers to report issues with a product that is under warranty. Like the BBB Complaint form, it requires detailed information to help resolve the problem.
  • Dispute Resolution Form: Often used in mediation or arbitration, this form captures the details of a dispute between parties. It serves a similar purpose as the BBB Complaint form by aiming to reach a resolution.
  • Customer Feedback Form: Businesses often use these forms to gather insights from customers. While feedback can be positive or negative, it serves a similar function by allowing consumers to express their experiences.
  • Fraud Report Form: This document is used to report suspected fraudulent activities. It shares the goal of raising awareness and seeking action, much like the BBB Complaint form.
  • Service Request Form: When issues arise with a service, this form is filled out to request assistance. It parallels the BBB Complaint form by documenting the problem and seeking a resolution.
  • Online Review Submission: Many platforms allow users to leave reviews about their experiences. This document serves a similar purpose, providing a public forum for consumers to share their concerns.
  • Insurance Claim Form: This form is used to report losses or damages to an insurance company. Like the BBB Complaint form, it requires detailed information to process the claim and resolve the issue.

Each of these documents plays a crucial role in consumer advocacy and resolution processes, similar to the BBB Complaint form.